The benefits of business software for field service organisations

Business software for field service organisations

FieldAssist International B.V. offers the best software solution for the efficient digitalisation of paper processes for your field service operations. Automate and optimise your scheduling and your field service operations efficiently using field service software from FieldAssist. It makes real-time information available to both your planners and your field service engineers and allows them to make changes immediately. The result? Increased efficiency and customer satisfaction, along with reduced costs.

Scheduling benefits
The benefits of FieldAssist for office staff / scheduling

The software offers your office staff / planning department benefits that include the following:

  • Information regarding the current location of field service staff using GPS
  • Real-time information about orders, the location of your field service engineers and vehicles, and stocks of parts and materials
  • Automation of numerous administrative tasks, including time sheets, direct debit mandates and invoicing details
  • Drag and drop scheduling module
  • Scheduling according to the calendar, per field service engineer or on the basis of urgency
  • Clear pointers for operational management
  • Intuitive user interface
  • Insight into travelling, working and non-productive hours
  • Increased flexibility
  • Changes and updates can be entered immediately
  • Available in several languages
Field Engineer benefits
The benefits of FieldAssist for field service operations/engineers

Benefits for field service operations/engineers include the following:

  • Client for real-time information on the road
  • Direct access to (daily) scheduling and customer, installation and machine data
  • Link with navigation for route information at the touch of a button
  • Can be used online and offline
  • Switch between smartphone and tablet/notebook (with second screen)
  • Automation of numerous administrative tasks, including time sheets, direct debit mandates and invoicing details
  • Administrative data available automatically
  • Online retrieval of orders, inspection lists and other documents
  • Changes and updates can be entered immediately
  • Recording of materials used
  • Orders can be completed and signed off on site
  • Work orders can be digitally signed and printed out immediately
  • Tailor-made workflow
  • For smartphone, tablet and notebook
  • Intuitive user interface
  • Available in several languages
  • Create questionnaires and inspection lists yourself
  • Add photos to an order (back office field service team)
Administration benefits
The benefits of FieldAssist for administration and invoicing

Some significant benefits for administration and invoicing are:

  • Smart link to your ERP system
  • Automation of numerous administrative tasks, including time sheets, direct debit mandates and invoicing details
  • Invoicing process initiated faster, with a shorter processing time
  • Online retrieval of orders, inspection lists and other documents
  • Direct access to (daily) scheduling and customer, installation and machine data
  • Administrative data available automatically
  • Work orders can be digitally signed and printed out immediately
  • Changes and updates can be entered immediately
Management benefits
The benefits of FieldAssist for management

The benefits for management include:

  • Increased grip on KPIs
  • Efficiency gain through cost savings
  • Database is a rich source of data for reports
  • Report generator with 18 management reports available as standard
  • Higher level of service
  • Efficient stock management
  • Increased productivity
  • Clear pointers for operational management
  • Insight into travelling, working and non-productive hours
  • Tailor-made workflow
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