Smart scheduling using the FieldAssist Planning Board

Your planner uses the FieldAssist Planning Board. This is a clearly laid out digital planning board which is used for assigning orders to field service engineers, either automatically or manually, on the basis of criteria such as region, skills, vehicle stocks and availability.

Geographical, graphical and Gantt chart display

The location of each service order and the locations of the field service engineers are displayed on the digital planning board. In the event of an urgent order coming in, the planner can immediately change the schedule.

In this display option, the digital planning board shows the planned orders per field service engineer. The planner has a clear insight into each specific engineer, enabling him to schedule orders on the basis of expertise, for example

This display option provides an overview of scheduled orders. This makes it possible to schedule work on the basis of a calendar.

The benefits of FieldAssist for scheduling
  • Information regarding the current location of field service staff using GPS
  • Real-time information about orders, the location of your field service engineers and vehicles, and stocks of parts and materials
  • Automation of numerous administrative tasks, including time sheets, direct debit mandates and invoicing details
  • Drag and drop scheduling module
  • Scheduling according to the calendar, per field service engineer or on the basis of urgency
  • Clear pointers for operational management
  • Intuitive user interface
  • Insight into travelling, working and non-productive hours
  • Increased flexibility
  • Changes and updates can be entered immediately
  • Available in several languages

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